At Longmada, we are committed to delivering high-quality wax vaporizers, dry herb devices, and custom Puffco Proxy accessories directly to your doorstep worldwide.
However, international e-commerce shipping can sometimes be complex. Cross-border logistics involve multiple transit hubs, local postal carriers, customs checks, and strict local delivery habits. To ensure complete transparency and peace of mind, this guide covers our step-by-step shipping process, delivery timelines, tracking instructions, and support policies.
1. Dispatch Timelines & International Delivery Schedule (EEAT)
We prioritize fast order processing to ensure your gear arrives as quickly as possible.
┌────────────────────────────────────────────────────────────┐
│ LONGMADA LOGISTICS TIMELINE │
├────────────────────────────────────────────────────────────┤
│ • Order Processing: Dispatched within 3 business days │
│ • Weekend Orders: Shipped chronologically on business days │
│ • Global Delivery Window: 8 to 15 days after dispatch │
│ • Local Tracking Code: Requestable on Day 5 post-dispatch │
└────────────────────────────────────────────────────────────┘
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3-Day Order Dispatch: All paid orders are processed and shipped within 3 business days.
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Weekends & Public Holidays: Orders placed on weekends or national holidays are queued chronologically and dispatched sequentially on the following business day.
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Estimated Delivery Window: Once handed over to our international logistics partners, parcels typically take 8 to 15 days to arrive at your destination address.
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Tracking Number Notification: As soon as your parcel is scanned at the departure facility, you will receive an official automated shipping confirmation email containing your international tracking number.
2. Tracking Your Order & Getting Your Local Carrier Number
Understanding your parcel's status prevents delivery confusion once it reaches your country.
[Day 0–3: Dispatch] ──► [Day 1–4: Transit] ──► [Day 5: Request Local Tracking] ──► [Day 8–15: Final Local Delivery]
📦 How to Request Your Local Carrier Tracking Code
International parcels transition from overseas courier networks to your local domestic postal or courier services (such as USPS, DHL, Royal Mail, or local couriers).
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The 5-Day Rule: On the 5th day after receiving your initial international tracking number, you can contact our Longmada Customer Support team.
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Local Tracking Upgrade: We will provide you with your last-mile local carrier tracking number along with direct contact details for your local post office or courier service.
3. Solving Local Delivery Issues & Unclaimed Packages
One of the biggest friction points in cross-border shopping occurs after the package arrives in your local town or city.
📍 Why Local Delivery Issues Occur
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Silent Front Porch / Drop-Off: Local postal workers frequently leave packages on front porches, in apartment mailrooms, or at local pick-up lockers without knocking or ringing the doorbell.
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Missed Notification Flyers: Digital delivery notifications or paper slips left in mailboxes are easily overlooked, leaving packages waiting at local post offices unclaimed until they are marked lost or returned to sender.
🤝 What to Do If Your Package Has Not Arrived After 15 Days
If 15 days have passed since your shipping confirmation and your package has not arrived, please do not worry—our team is here to support you!
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Contact Longmada Support: Email us with your order number. We will immediately supply your local carrier tracking code and local logistics phone numbers.
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Direct Local Courier Contact: Contacting your local carrier directly with your local tracking number is usually the fastest way to arrange redelivery or locate a held parcel.
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Cross-Border Inquiry Coordination: Because packages are held by local postal services abroad, Longmada support must coordinate directly with overseas courier representatives. Please understand that due to international time zone differences, official courier responses may take a little time. Rest assured, we actively follow up on every case until your package is safely in your hands.
4. Refund, Return & Payment Fee Policies
To maintain fair global pricing across all product categories, we maintain clear guidelines regarding returns and order cancellations.
🔄 Returns & Return Shipping Fees
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Quality Assurance: We stand behind the quality of every vaporizer, glass attachment, and accessory we craft.
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Non-Quality Returns: Because international logistics involve substantial cross-border costs, if a customer requests a return or exchange for personal reasons (non-quality issue), the customer is responsible for return shipping freight costs.
💳 Order Cancellations & Payment Gateway Transaction Fees
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Third-Party Processing Fees: Payment processing platforms (such as Credit Card Processors / PayPal) charge non-refundable processing fees on every transaction the moment an order is placed.
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Customer-Initiated Refunds: If an order is canceled and refunded due to customer preference prior to or after shipment, the non-refundable payment gateway transaction fees deducted by the payment platform will be covered by the customer from the refund total.
Summary Overview Matrix
| Policy Category | Longmada Operational Guideline |
| Order Processing Time | Ships within 3 business days (Excluding weekends & holidays) |
| Estimated Delivery Time | 8 to 15 days after initial dispatch |
| Local Tracking Availability | Available upon request starting 5 days post-dispatch |
| Delayed Package Protocol | Contact support after 15 days for local carrier coordination |
| Non-Quality Return Freight | Covered by the buyer due to international shipping costs |
| Cancellation Transaction Fees | Non-refundable gateway fees covered by buyer on customer-initiated refunds |
Dedicated Support for Your Longmada Order
We appreciate your trust in Longmada products and work hard to make your international shopping experience smooth and reliable. If you have any questions about an active order, tracking update, or delivery status, please reach out to our team—we are here to help every step of the way!
