Help Center
What is my order number？
Your order number can usually be found in the email you received from us. It will appear under 'ORDER' followed by a '#' and a series of numbers (e.g., #1234 - this is just an example, not your actual order number).
If you have any further questions, feel free to reach out. We look forward to assisting you!
Fail to pay?
If your payment fails or cannot be completed, please check your email as our team will contact you within 3 hours. Alternatively, you can reach our customer service directly via WhatsApp.
We apologize for any inconvenience and assure you that our team is here to assist you anytime. Please feel free to contact us at any time!
Contact info:
1942 Broadway St., STE 314C, Boulder, CO, 80302, USA
Email: info@longmada.com
Whatsapp:+8613923775796
Whatsapp:+8618825072667
Contact Us
FAQ
Payment fails
If your payment fails, you can contact your bank (sometimes the failed reason is declined by the issuer)and try to pay again or contact our to help you pay.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
https://www.17track.net You can check the logistics information at any time. If you have any questions, please contact me.
About products
Longmada Motar 3 Usage Guide.https://longmada.com/blogs/blog/longmada-motar-3-usage-guide
longmada vaporizer coils can wipe the inside of the pot with alcohol. If the heating plate is dirty, you can use an empty pot and heat it once or twice without putting anything in it. It will clean automatically. Do not heat the empty pot too many times. Too many times will easily burn it. Do not use alcohol to clean when it is hot. The heating plate will crack when it touches alcohol.
Other
You can contact us through our contact page! or contact whatsapp:+8618825072667.We will be happy to assist you.
