When paying with a credit card,there can be several common payment failure situations.

Here are some typical scenarios and how to solve them.

Please do not use a computer to place orders. It is recommended to use mobile payment.

    1.Billing Address Mismatch

    • Situation: The billing address you provided during checkout does not match the address associated with your credit card.
    • Solution: Double-check and enter the correct billing address during checkout. If you recently moved or your address has changed, update your credit card information with your issuer.
    2.Declined by the issuer
    • Situation: The credit card issuer suspects fraudulent activity and declines the transaction.
    • Solution: Contact your credit card issuer immediately to verify the transaction. Once they confirm your identity, you can attempt the purchase again.

      3.High risk control

      • Situation:High risk control
      • Solution:The following countries or regions cannot pay.Due to platform reasons. You need to contact us for other payment methods.

      Country or region list 

      *Mainland China,

      *Hong Kong, China

      *United States (New York, Chicago, San Diego, San Jose)

      *Australia (Canberra)














      *North Korea


      *the Philippines


      4.Unable to pay due to other reasons

      • Situation:Does not belong to the above situation
      • Solution:Contact our customer service, they will help you place an order.

      Contact information: 



      Email: longmadaru@gmail.com

      If you have paid successfully, please ignore.


      Longmada Store


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      Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

      It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


      You can contact us through our contact page! We will be happy to assist you.