Thank you for shopping at Longmada!
We are committed to providing our customers with high-quality vaping devices, accessories, and excellent service.
However, we understand that sometimes unexpected problems may happen during shipping or product usage.
Don’t worry — Longmada always takes responsibility for your order.
This guide will tell you exactly what to do if you have any issue after purchasing from Longmada Official Store.
Common Issues You Might Encounter:
We care about your shopping experience. Here are the most common situations our customers might face:
| Problem Type | Example Situations |
|---|---|
| Product Damage | Broken glass parts, damaged packaging, accessories cracked during shipping |
| Product Not Working | Device cannot power on, atomizer not heating, battery not charging |
| Missing Package | Tracking shows delivered but did not receive the package |
| Usage Problem | Don't know how to use, assemble, or clean the product |
| Need Replacement Parts | Want to buy extra coils, mouthpieces, or glass bubblers |
Step 1: Contact Longmada Customer Service
Whenever you face a problem — big or small — please contact us directly.
We will help you solve it as soon as possible.
Contact Information:
| Method | Contact Details |
|---|---|
| info@longmada.com | |
| +86 188 2507 2667 | |
| Website Inbox | Send a message directly via our website: www.longmada.com |
Step 2: Provide Necessary Order Information
To help us deal with your problem faster, please prepare the following details:
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Your Order Number
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Product Name and Model (Example: Motar 1 Kit, Mr Bald 3 Atomizer)
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Problem Description
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Photos or Videos to Show the Problem
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Tracking Number (if you didn't receive the package)
Step 3: What Will Longmada Do for You
If Your Product Is Damaged:
We will send replacement parts or resend a new product after verifying the damage.
If You Didn't Receive the Package:
We will check the shipping details with the carrier, and provide a refund or resend if the package is lost.
If Your Product Is Not Working:
We will guide you on how to check:
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Whether the problem is from the battery or atomizer
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Recommend the correct wattage setting (Example: Motar 3 recommended 20-25W)
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Provide user manual or video instructions
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Send replacement parts if needed
If You Need Help Using the Product:
We will send you:
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Operation guide
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Troubleshooting tips
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Cleaning and maintenance advice
Step 4: Our Service Commitment
"No matter what problem you encounter, please contact Longmada. We are here to help you!"
We support every customer with:
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Fast Response
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Professional Solutions
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Friendly Customer Service
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Reliable After-Sales Guarantee
Reminder: How to Prevent Common Issues
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Always read the user manual carefully before using the product
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Do not touch the heating coil or hot chamber with hard objects when it is hot (especially for Motar 1 / Motar 3 series)
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Clean your device regularly
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Use recommended wattage settings
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Store your device safely
Final Words
Thank you for choosing Longmada!
We care about your vaping experience. If you have any questions or problems, please contact us anytime.
Contact Us:
Email: info@longmada.com
WhatsApp: +86 188 2507 2667
Website Inbox: www.longmada.com
Longmada — Professional Vape Manufacturer & Reliable After-Sales Service.
