At Longmada, we want every customer—whether new or returning—to enjoy a smooth, safe, and worry-free shopping experience. To help you better understand how to order from our official website and how we process shipments, we’ve created this complete step-by-step guide.
Below, you’ll learn everything about how to place an order, payment options, what to do if a payment fails, and how our international shipping process works.
📌 How to Place an Order on Longmada.com
There are two easy ways to place an order:
1. Order Directly on Our Official Website
You can browse all Longmada products and place your order anytime at:
We provide detailed product descriptions, specifications, and high-quality images to help customers choose the right vaporizer, coil, or accessory.
2. Contact Us Before or After Ordering
If you have any questions about our products or need help choosing the right model, you can contact us.
✨ Customers who contact us before/after placing an order can also receive a small gift from us.
💳 Supported Payment Methods
We currently support:
- VISA
- Mastercard
- JBC
- BLIK
- Bancontact
- Zip
- Afterpay
- Trustly
-
JPayU
Payments are processed securely through our trusted gateway.
⚠️ If Your Payment Fails — What to Do
Payment failures can happen due to bank security checks or system restrictions. Here’s what you should do:
1. Contact Your Bank
Banks may block international or unusual payments.
Simply ask your bank why the payment was declined.
2. Do NOT retry the payment more than 3 times
If a payment fails more than three times, the bank will temporarily block additional attempts.
➡️ Please wait 24 hours before trying again.
Or contact us directly for help.
3. We Can Help You Use Another Payment Method
If payment continues to fail, just contact us.
We can provide alternative payment options to ensure your order goes through smoothly.
📦 Longmada Shipping Process
We begin processing your order as soon as it is submitted.
1. Order Processing Time
After receiving your order:
⏳ We ship your package within 3 business days.
Once shipped, your tracking number will be added to your order automatically.
2. Estimated Delivery Time
Most packages arrive within:
👉 8–15 days after shipment
(delivery time varies by destination country)
3. How to Track Your Package
You can check the logistics information at any time using your tracking number:
🔍 Global Tracking Website:
https://www.17track.net/en
Simply enter your tracking number to see real-time updates.
4. Faster Updates After Arrival in Your Country
Once your package arrives in your country, it is handed over to the local courier.
If you contact us 5 days after shipment, we can:
-
Check the logistics status for you
-
Request the local tracking number
-
Provide the local courier’s contact information
You can then contact the local courier directly for faster delivery.
📢 Important Delivery Tips
To ensure you do not miss your package:
✔️ If you haven’t received your package after 15 days
Please contact us immediately so we can assist you.
✔️ If tracking shows “Delivered” but you didn’t get it
This may happen if the courier:
-
Left the package at a pickup point
-
Left it at the door
-
Delivered to a neighbor
Contact us right away.
We will request:
-
Local tracking number
-
Local logistics company details
so you can retrieve your package quickly.You can contact local logitics company and ask them send again,Contacting the local logistics provider directly will resolve the issue faster than going through us.our logitics company also need to contact with local logitics and waiting them reply us
🛍️ Final Words — We Are Here to Help
At Longmada, we take customer service seriously.
Whether you need help placing an order, have questions about payment, or need assistance with tracking, our support team is always ready to help you.
If you have any questions before, during, or after your purchase, feel free to contact us anytime.
Thank you for choosing Longmada!
