Waiting for an online order can be exciting, but it can also be stressful if your package doesn’t arrive as expected. If you have not received your order yet, don’t worry—most delivery issues can be resolved quickly with the right steps. This article explains our shipping process in detail and guides you on what to do if your package has not arrived.
Understanding Our Shipping Process
To help you better track your order, it’s important to understand how our shipping works.
Order Processing Time
Once we receive your order, we will process and ship it within 3 business days (excluding holidays). During peak seasons or public holidays, processing times may be slightly longer, but we always do our best to ship as quickly as possible.
Shipping Time
Our products are shipped from China to other countries, and the estimated delivery time is 8–15 days after shipment. Please note that this is an estimated timeframe, not a guaranteed delivery date. International shipping can sometimes be affected by customs clearance, weather conditions, or local logistics delays.
Tracking Information
· We will send you an international tracking number on the second day after shipment.
· This tracking number allows you to follow your package while it is in international transit.
· After the package arrives in your country, it will be handed over to a local courier for final delivery.
What Happens After the Package Arrives in Your Country?
Once your package reaches your destination country, the local logistics company takes over the delivery. At this stage:
·The tracking number may change to a local tracking number.
·The local courier is responsible for contacting you and completing the final delivery.
How to Get the Local Tracking Number
If 5 days have passed since shipment, you can contact us. We will provide you with the local tracking number, which you can use to track your package directly with the local courier.
Why You May Not Have Received Your Package
There are several common reasons why a package may show as delivered but you have not received it:
1. Package left at a pickup point
Some local couriers deliver packages to nearby pickup points instead of your home address.
2. Package left at your door
In some countries, couriers may leave the package at your doorstep or in a safe place without contacting you.
3.Missed delivery attempt
The courier may have attempted delivery when you were not available and did not leave a clear notice.
4.Delay in local logistics
Even after arriving in your country, local delivery may take extra time due to high volume or operational delays.
What to Do If You Haven’t Received Your Order
Step 1: Check Your Tracking Information
Use both the international tracking number and the local tracking number (if available) to check the delivery status.
Step 2: Contact the Local Courier Directly
Once you have the local tracking number, we strongly recommend contacting the local logistics company directly. This is usually the fastest way to locate and receive your package.
Why is this faster?
· You can get real-time updates.
·You can arrange pickup or re-delivery immediately.
·When we contact the courier, we must go through our logistics partners first, then wait for the local courier’s response, which takes more time.
What If It Has Been More Than 15 Days?
If more than 15 days have passed since shipment and you still haven’t received your order, please contact us right away.
We will:
·Assist you in contacting the local logistics company.
· Help confirm whether the package is at a pickup point.
· Arrange re-delivery if necessary.
Our customer service team is here to support you and ensure your issue is resolved as quickly as possible.
Important Tips to Receive Your Package Faster
· Regularly check your tracking information.
· Respond promptly if the local courier contacts you.
·Contact the local courier directly using the local tracking number.
·Check nearby pickup points if the tracking shows “delivered” but you did not receive the package.
Final Thoughts
International shipping involves multiple logistics partners, and occasional delays or delivery issues can happen. Most of the time, packages are not lost—they are simply waiting at a pickup point or with the local courier.
If you ever feel unsure about your delivery status, don’t hesitate to reach out to us. We are always happy to help and will do our best to ensure you receive your order as soon as possible.
Thank you for your patience and understanding!
